Your Previous Itunes Installation Must Be Removed Before Continuing
Hello jodes1706, sorry about your problems. My name is Marco and I am independent advisor. So, I will do my best to help you.
Check with the software Revo Uninstaller if you can uninstall it correctly
https://www.revouninstaller.com/revo-uninstalle...
Use the free version
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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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Hi Marco, I appreciate the reply. Here's what I'm getting when I run that program. 4 entries found:
Apple Application Support 32 bit
Apple Application Support 64 bit
Apple Mobile Device
Apple Software Update
When I try and uninstall them..I get a message saying they aren't installed, but lots of registry stuff found when scanned.
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You can delete the files in the registry with the problem, because itune must have uninstalled them incorrectly.
But, Before doing this, go make a backup in the registry.
Proceed as follows.
Press windows + r keys and type: regedit
Then open 'files' and 'export' to save it somewhere on your computer.
Please close the registry now.
Now try again
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All registry keys identified by Revo were deleted. I'm still getting the same messages when running the installer from the Microsoft Store.
Do you have any other advice?
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Check if you have a spyware or virus.. scan with these two softwares
AdwCleaner to clean browser: https://www.malwarebytes.com/adwcleaner/
Malwarebytes to clean pc: https://malwarebytes.com/
And eset antivirus scan online
https://www.eset.com/ca/home/online-scanner/
_________________________________________________
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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Scanned and removed unrelated items with both. It continues to give me the same error message. Crazy...iTunes just won't install.
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Here's something else I'm getting..not sure if it'll help.
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Researched the error code and followed instructions to get rid of Microsoft store. Then downloaded iTunes through Ninite.com
SOLVED!
2 people found this reply helpful
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Source: https://answers.microsoft.com/en-us/windows/forum/all/itunes-cannot-remove-previous-installation-despite/586e3638-52c3-4dda-88ad-dc0cf58a7961
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